Booking & Cancellation Terms
When booking any of our classes, you must read our Studio Rules and agree to and abide by our Terms and Conditions.
Matt Smith Ceramics goes out of its way to ensure classes run efficiently, smoothly and with no alterations. However, on the extremely rare occasion that circumstances may be out of our control, classes may need to be rescheduled.
We reserve the right to amend, postpone or cancel classes where necessary.
It is your responsibility to inform us in advance of allergies, special requirements or any information you feel we should be aware of before you attend your class.
PAYMENTS
To reserve your spot in class, payment must be made in full at the time of booking via Paypal. Your space is not confirmed until full payment is received.
Paypal uses 24/7 data encryption and anti-fraud technology to help keep your information secure, so you can rest assured your payment details are kept safe.
DIGITAL GIFT VOUCHERS
To reduce our paper usage, we issue e-vouchers which are valid for 12 months. The online voucher contains a unique booking code that must be used to book a class.
We do not offer refunds on gift voucher purchases and they cannot be exchanged for cash.
Gift vouchers are transferable, so if you or your giftee are unable to make your class, you may contact us to discuss an alternative (???)
Vouchers must be used to attend classes that occur before the expiry date of the voucher (within 12 months of purchase).
CANCELLATION BY YOU
We hope you understand that as a small independent business, cancellations have a huge knock-on effect.
Cancellations or changes can be actioned via our booking system up to 48 hours before class begins. You'll find a link stating ‘Change/Cancel Appointment’ within your booking confirmation email, simply click through and you’ll be able to change or cancel your class.
You will be unable to cancel or change your class within 48 hours of the start time. If you have to do so, please email mcsmithceramics@gmail.com as soon as possible to let us know so we can offer the spot to somebody on the waitlist. The class will still be charged the full fee and no refund will be issued.
CANCELLATION BY US
As above, we reserve the right to make changes to classes, be it postponing or cancelling.
If we cancel your class, we will of course do our very best to organise an alternative date within a reasonable time. If this is not possible, or you are unable to attend an alternative date, we will refund the full purchase price.
WAITLIST
We operate a waitlist on a first-come, first-served basis. If the class you wish to book is full, simply click the ‘Waitlist’ link featured on the Booking Page to contact us with your desired class time and date and we'll let you know if a spot becomes available. Alternatively, email us at mcsmithceramics@gmail.com.
HEALTH & SAFETY
As detailed in our Studio Terms, students acknowledge that they are using the studio, its equipment, materials, workspaces and more at their own risk.
You must be aware of the hazards of working in the environment - such as sharp tools, high temperatures and exposure to chemicals - and take sensible precautions. We are not liable for any damage that occurs to clothing or valuables.